THE ANALYSIS OF THE PERCEPTION OF SERVICE FACILITIES AND THEIR IMPACT ON STUDENT SATISFACTION IN HIGHER EDUCATION

Mona Abd Elghany, College of Management and Technology, Arab Academy for Science & Technology, Alexandria, Egypt
Marwa Abd Elghany, College of Management and Technology, Arab Academy for Science & Technology, Alexandria, Egypt
Lamiaa Mostafa, College of Management and Technology, Arab Academy for Science & Technology, Alexandria, Egypt

Published in

INTERNATIONAL JOURNAL OF BUSINESS RESEARCH
Volume 19, Issue 1, p87-97, March 2019

ABSTRACT

Facilities management can support higher educational institutions to establish long-term competitive advantages in the field. Higher education has substantial role in maintaining and reinforcing macroeconomic growth and accordingly influencing the economy of country. The purpose of this research paper is to investigate facilities management in universities and its correlation with student satisfaction and identify the service factors that affect quality in higher education. This research paper will act as a useful management tool for prioritising the appropriate service facility to optimize the facilities output in order to increase student satisfaction and decrease building life-cycle costs. The ensuing discussion presents insights into the operational issues for putting suitable sourcing strategies into practice.

Keywords

Facilities Management, Higher Education, Quality, Student Satisfaction, Sentiment Analysis


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