Competence in the organization can be used as a key of competitive advantage. In the absence of competence may cause the implementation of competitive strategies not in accordance what has been proposed. The application of competency to achieve success in many organizations has been investigated in several research findings which discussed about affecting factors. In general, the purpose of this study is to identify factors that affect competences of human resources at Islamic banks in Riau. In particular, the study has four main objectives. First, to determine the level of competence, emotional learning of marketing and customer service staffs in Islamic banks in Riau. Second, to finds the influence of learning and emotional to competence. Third, in order to find the effects of emotional and learning on level of competence is simplified by motivational factor. Fourth, examine the motivational factor in simplifying the relationship between dependent variable, namely the competence of the staffs of Islamic banks in Riau with independent variables, namely learning and emotional. The study involved 85 respondents in Riau; the questionnaires were distributed to the staffs of Riau Islamic Bank, e.g. Mandiri Sharia Bank, Muamalat Bank, Sharia BRI Bank and Indonesian Sharia Bank. Questionnaires were returned by respondents and analyzed by using regression analysis. Based on the Regression analysis, the learning variable is competent enough to explain the variance competence of the staff of Islamic banks, which amounted to 6.6 percent significantly, while the emotional variable is competent enough to explain the variance of competence significantly, i.e. by 69.5 percent. The study also found that learning, and emotional factor can be affected to the competencies significantly.
Motivation, Learning, Emotion, Competence, Sharia Bank