People is the most important part of any organization. Under this simple concept, many organizations adopted the Total Quality Management (TQM) philosophy to change their organizational culture and to meet the demand for an effective way to manage their employees. This TQM culture emphasizes people management practices as its foundation to achieve high quality products and services. The main idea is that quality cannot be forced, but can only be achieved through workers who are highly committed, and highly motivated, genuinely have pride in their work, and want to do their best daily throughout their career in the organization. This paper proposes that organizations should measure the levels of their workers’ job satisfaction as the main measurement for whether or not their TQM implementation has been a success. Financial performance should be the least of their concerns because without these highly committed and motivated workers, an improved financial performance could just be a mirage.
Quality Management, Job Satisfaction, Quality Culture, TQM